Use the recommended amount of a premium detergent for delicate articles.
Silk articles need to be washed separately because they have a lower colorfastness than other fabrics.
Hand washing is recommended for delicate items such as lace; lingerie; wool; silk or very dark colors that may run. Using lukewarm or cold water under 30°C and squeeze gently. Turn inside out when hanging up and do not dry clothes in full sunlight.
The clothes should be at least 3 quarters dry before ironing. Ironing temperature recommended from 100°C to 180°C depending on the fabric.
The steam setting should be on high since ironing silk requires a lot of moisture. After the silkis lightly misted with water; it is placed face down on the ironing board and covered with a press cloth.
Avoid washing or bleaching for leather articles. Dry Cleaning is recommended for them.
ESTIMATED DELIVERY TIME
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.
For example, if you order a coat, it will need 3-5 business days of processing time and then 7-20business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 10-25 business days.
Please use the chart below to help gauge how long it will take to receive your order.
(*There is a different processing time for a different item. You can check the processing time from the product page; however, we will try our best to prepare the item ASAP after you place an order on our website)
We have two options for international delivery. To have your order sooner, you can pay a little more for our expedited service, or if you are not in too much of a hurry, select our super savings option and you can enjoy the special offer.
You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc.) which cause the delay. We do appreciate your understanding in this matter.
If you have any further questions, please contact our customer services at firstname.lastname@example.org .
TO United States
Free Shipping at $89+
TO REST OF WORLD
Free Shipping at $89+
RETURN & EXCHANGE
Thank you for shopping at Viviscoco.com. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
EASY EXCHANGES Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.
RETURNS & EXCHANGES POLICY
-We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. -Purchase (except swimwear) can be returned or exchanged within 15 days from the delivered date. -Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued. -No-restocking to be charged to the consumers for the return of the product. -Buyer is responsible for return shipping cost. Items that do not meet these criteria will not be considered for return. If returning the items, please inquiring customers service to acquire returns address.
PURCHASE NOT ELIGIBLE FOR RETURN
-Final sale item(s) is not eligible for return or exchange. -Swimwear is not eligible for return or exchange. -Swimwear can only be returned/exchanged if it is defective/damaged or wrong item. -You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at email@example.com.
Paying with Paypal
With PayPal, you can send payment quickly and securely on-line.
Through PayPal, you can pay with credit card, debit card, or bank account balance.
Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.